Shipping policy

We make every effort to get your order out to our shipping carriers as soon as possible.

Barring unusual circumstances beyond our control, we guarantee that all orders are processed (taken to mail service) within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We use UPS, USPS, and FedEx depending upon which will give you the best service.  Once the carrier received the package, it can be 2-5 business days till your order is received. Packages to the west coast generally take 5 business days

If you need your product sooner, please let us know and we will work with you to send it out in Express Mail / Fedex.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Outside Continental USA

To our wonderful US customers who are outside the continental USA - A mailing surcharge will apply. We will contact you after ordering if it is not applied at checkout.

In-store pickup

You can skip the shipping fees and time to get it to you with free local pickup at 1826 35th Street NW, Washington, DC or 4000 Virginia Pl, Bethesda, MD. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. 

International Shipping

To all our wonderful International customers - shipping will be charged at check out and does not include any customs fees which may or may not be charged by customs upon receipt of your bowl.

We offer international shipping to the following countries: Canada, United Kingdom, EU countries. If your country is not listed and you would like to order one of our products, please contact us by text/call at 202.925.7062 (backup 202.925.7062). Once we know your situation, we will see what we can do to get a product to you.

Note: Because of the electrical makeup of Our Salt Bowls, they only work in the USA and Canada. Our Salt Stone Travel bag is compatible with the EU countries.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Signature Session is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive a notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please check the tracking information with the carrier. If you are still having problem with order delivery, please contact us by text/call at 202.925.7062 (backup 202.925.7062) with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We will ship to P.O. boxes if the carrier allows.

Refunds, returns, and exchanges

We accept returns for any reason up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount less what was paid for shipping. Buyer is responsible for the return shipping.

In the event that your order arrives damaged in any way, please contact us as soon as possible by text/call at 202.925.7062 (backup 202.925.7062) with your order number and a photo of the item’s condition. It must include the shipping box showing any damage to the box and the shipping label. We address these on a case-by-case basis but generally it is exchanged as soon as the damaged item is returned and you are not responsible for shipping.

If you have any further questions, please don't hesitate to contact us by text/call at 202.925.7062 (backup 202.925.7062)

Click here for our full return policy page